Game65 Privacy Policy – Your Data, Our Responsibility

Game65 (game65.ws) is an online gaming platform serving members in Bangladesh and beyond. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") clearly explains what data game65 collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to all game65 services, including our website, mobile app, live chat support, and email communications. By using our platform, you agree to the terms of this policy.

Game65 collects three types of data — what you provide directly, what is generated through your usage, and what is received from third parties.

We only collect information that is necessary to operate our services. We do not gather personal data beyond what is required.

Game65 uses your data only for specific, legitimate purposes. We never use your information beyond what has been authorized.

• Account Management: Your identity and contact details are used to create, verify, and manage your account.
• Financial Transactions: Financial information is used to process deposits, withdrawals, and bonus transactions.
• Fraud Prevention: Device and transaction data are analyzed to detect multiple accounts, prevent bonus abuse, and guard against money laundering.
• Service Improvement: Usage patterns are analyzed to improve your gaming experience.
• Customer Support: Your contact details are used to help resolve any issues you encounter.
• Legal Obligations: Data is retained and shared as required to meet regulatory obligations.
• Promotional Communications: With your consent, we may inform you about offers and bonuses (you can opt out at any time).

Game65 never sells your personal data. Information is shared with third parties only in the following limited circumstances:

• Payment Processor: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions. These providers follow their own privacy policies.
• Identity Verification Services: Approved third-party services are used for KYC (Know Your Customer) verification.
• Legal Authorities: Data may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Fraud Prevention Network: Limited data may be shared with industry-wide fraud detection systems.

The game65 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve site functionality.

You can disable cookies through your browser settings, though this may affect some site functionality. Essential cookies are required for the site to operate properly.

Game65 uses industry-leading security technology to protect your data. Our security framework includes:

• 256-bit SSL Encryption: All data transferred between your device and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only its bcrypt hash is kept.
• Two-Factor Authentication (2FA): 2FA can be enabled on your account for an extra layer of security.
• Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
• Regular Security Audits: Third-party experts conduct regular system reviews.
• Staff Access Controls: Only authorized personnel may access specific information.

Game65 does not retain your data indefinitely. A specific retention period is set for each type of information.

• Account Information: Retained for 5 years after account closure (as required by law).
• Transaction Records: Retained for 7 years in accordance with financial regulatory requirements.
• Gaming Logs: Retained for 1 year to facilitate dispute resolution.
• Support Contact: Retained for 2 years after resolution.
• Device & Session Logs: Retained for 6 months for security purposes.

Once the retention period expires, data is securely and permanently deleted or irreversibly anonymized.

As a game65 member, you have important rights regarding your personal data. To exercise any of these rights, write to us at support@game65.ws.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, subject to any applicable legal obligations.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Promotional Communications: You may opt out of marketing emails or SMS messages at any time.
• Right to Lodge a Complaint: If you believe your data privacy has been violated, you have the right to file a complaint with us and with the relevant authorities.

Game65 is strictly for users aged 18 and above. We never knowingly collect data from anyone under the age of 18.

• Age is verified at registration and confirmed through the KYC process.
• Any account identified as belonging to a minor will be immediately suspended and all associated data will be deleted.
• If you believe your child has created an account, please notify us immediately at support@game65.ws.

Game65 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance.

• A notification will be sent to your registered email at least 14 days before any changes take effect.
• The "Last Updated" date at the top of this policy will always be kept current.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not accept the updated policy, you may request to close your account.

Contact us for any privacy-related questions, concerns, or complaints.

• Email: support@game65.ws (you may write in Bengali)
• Live Chat: Via the chat button at the bottom right of the site
• Response Time: Usually within 24–48 hours